Returns & Exchanges
At Diamond Factory, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't a perfect fit, you can return or exchange them within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the unworn items with original tags attached into their original packaging to ensure they are protected during transit.
Affix the Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking receipt until your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing